Reference

The Terms That Cover Your Account

Open your account and you accept one short set of rules covering your wallet, your bKash, Nagad or Rocket deposits, and how we settle a disagreement.

One account per personWallet name matchingWritten dispute stepsRegion-based access
7c777777 The Terms That Cover Your Account
GETTING HELP

Where to Ask About Your Terms

Questions about a clause go to our support desk, and you'll get a written answer you can keep rather than a phone call you can't replay. Chat is quickest for a single clause; email suits a longer case with screenshots. For a payment dispute, quote the transaction ID from the same mobile number registered on your wallet. We work through requests as they arrive, and we never ask for your password or the OTP sent to your phone.

Account chat Open the chat bubble inside your account wallet and quote the clause you're asking about. You'll get a written reply you can keep, and we won't ask for your password or OTP there.
Email desk Prefer a longer paper trail? Write to our support inbox with your account number and the clause in question, and the reply thread stays attached to your case for later.
Wallet disputes Send the bKash, Nagad or Rocket transaction ID from the same number registered on your account, plus a screenshot of the confirmation screen. A sender-name mismatch is the most common hold we clear.
YOUR DATA RULES

How We Hold and Protect Your Details

These terms don't stand alone — the way we handle your details sits underneath them. Your account wallet records every bKash, Nagad and Rocket movement, and support can pull that record when you raise a dispute about a charge. A change of name, mobile number or payout wallet starts with a fresh document check, not a chat instruction. Nothing in your file is passed to outside marketing lists. If a clause and your account record don't line up, ask and we'll tell you which entry we relied on.

Details we hold

Your name, mobile number, date of birth and the wallet numbers you've paid from. That is the working set support needs to verify a withdrawal, and no extra profile fields are collected for advertising.

Cookies and sessions

Cookies keep your session open and remember your language choice, so a page reload doesn't log you out mid-hand. Clearing them signs you out everywhere, which is worth doing on a shared phone.

Login security

Every login is paired with an OTP to your registered mobile. When a new device appears, we flag it on your account page so you can confirm it or lock the account from your profile.

Retention and changes

Payment records stay for the period applicable rules require; the rest goes when you close the account. Ask support to correct or export your details and we'll walk you through each request.

Questions We Get About These Terms

A few points come up again and again at sign-up and at withdrawal time. Read these before you message us — most cases are settled by one of the answers below. If yours isn't here, chat is open inside your account wallet.

No. One account per person and one per phone number. If a second one was created by mistake, message support from your main wallet and we'll close the duplicate and keep your balance.

It gets held while we check the sender. Send from a wallet registered in your own name next time and the amount lands on your account wallet without a manual check.

We post the current version on this page with the date it changed. Keep using your account after an update and you accept the new wording; if you disagree, withdraw and close.

Ask in chat or by email. We close the wallet, settle any pending withdrawal to a verified bKash, Nagad or Rocket number, and keep only the records applicable rules require us to hold.

Yes. Cricket and football markets, live tables such as Blackjack Pro Tables and Dragon Tiger, and slots all sit under this one agreement. Market availability depends on your region and local law.

Shared logins, automated tools, chargeback attempts, or a name mismatch between your payout wallet and your account. Most cases are cleared with one document check before we reopen access.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.