Reference

What Our Privacy Policy Actually Covers

Your privacy policy page explains the data we hold when you open an account and deposit with bKash, Nagad or Rocket, and what you can ask us to change.

Account and wallet data onlyCookie controls you can setRequest a copy of your recordsSupport channel for data questions
7c777777 What Our Privacy Policy Actually Covers
ASK US DIRECTLY

Where to Send a Privacy Question

Data questions get handled by the same support team that runs your account, so you are not passed around. Reach out from the email or mobile number registered on your account and tell us what you want: a copy of your records, a correction, or deletion where the law allows it. Availability of any request depends on your local law and eligible regions.

Live chat from your account Open the chat panel after login and say it is a privacy request. We can confirm what data sits on your account and log the request on the spot.
Registered email Write from the email tied to your account so we can match you without extra checks. Include your mobile number and the specific data you are asking about.
Wallet and deposit records For bKash, Nagad or Rocket deposit history, tell us the transaction reference and date. That lets support pull the exact record instead of guessing.
HOW WE HANDLE IT

Cookies, Security and Record Retention

Security and retention are the parts of a privacy policy people skip, and they are the parts that matter most after a lost phone. Here is how each one works in practice on our side, from the cookie banner to the point where an old record is finally deleted.

Cookies you control

Session cookies keep you logged in; analytics cookies help us see which lobby pages fail on mobile. You can clear or block them in your browser, though blocking session cookies will log you out.

Account security

Logins are tied to your registered mobile number with a one-time code, and we log device and IP per session. If a login looks wrong, we can freeze the wallet while we check with you.

Retention periods

Deposit and withdrawal records stay while your account is open and for the period local rules require afterwards. Marketing preferences and chat logs are dropped once they stop serving their purpose.

Changes and corrections

Ask us to correct a wrong name, phone number or email and we will tell you what proof we need. Deletion requests are honoured where no record-keeping duty applies, and we explain any refusal in writing.

Privacy Questions Bangladesh Players Ask

These are the questions that come up most in our support inbox about data, cookies and account records. If yours is not here, message us from your registered number and we will answer it against your actual account rather than in general terms.

No. We never ask for a wallet PIN, an OTP or your bKash, Nagad or Rocket password, not in chat and not by email. Anyone requesting those is not us, so stop the conversation and report it to support from your account.

We hold the amount, the wallet used, the transaction reference and the time it cleared. That record is what lets us match a transfer to your balance and resolve a missing deposit, so a reference number from your wallet app speeds everything up.

Yes. Send the request from your registered email or mobile number and we will confirm what sits on your account. We may ask for identity verification first, and what we can release depends on your local law and eligible regions.

We use session cookies to keep you signed in and analytics cookies to see which pages break on mobile. You can block or clear them in your browser settings, but blocking session cookies means you will be logged out each visit.

Deposit, withdrawal and login records stay while your account is open and for the period local record-keeping rules require after it closes. Chat logs and marketing preferences are removed once they stop being useful.

Use live chat from inside your account or write from your registered email. Tell us the account number and what went wrong, and support will trace the record and reply with what we found and what we changed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.