What We Collect and Why We Keep It
We collect what an account wallet needs to run: your registered mobile number, the name on your account, deposit records from bKash, Nagad, Rocket or Upay, and login activity such as device and IP. That is what lets us match a wallet transfer to your balance
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and spot a login that does not look like yours. We do not ask for your wallet PIN, and we never ask you to send it over chat, email or a phone call. When you message support, we see the conversation and any screenshot you attach.
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Gameplay history sits with the game round, which is how a disputed spin or a live baccarat hand gets checked. Some of this is kept because payment and anti-fraud checks need a trail; some is kept because local rules require records to be held for a
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set period. We keep records no longer than the purpose and applicable law require, and we restrict internal access to staff who need it for support, payment checks or compliance. Your position depends on your local law and eligible regions, and rules differ by country, so
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confirm what applies where you are. If a request needs us to verify identity first, we will tell you what to send before anything is released.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.